Buyer's Guide: Talent Acquisition

How to Implement TalentPulse?

Implementation Guide

High-Level Timeline

This is only indicative of a project timeline.

Please note that the activities in the timeline might differ based on your final scope of work.

Kick-off Meeting

The timeline for implementing the TalentPulse platform typically begins with a project kick-off meeting, where the project team is introduced and the project goals and timeline are established. This is also an opportunity to share important documents and standards that will guide the implementation process.

  • Company’s competency and values as per job-levelling

  • Candidate’s list, such as candidate’s e-mail addresses

  • E-mail communication (invitation, reminder, completion e-mail)

  • Company’s logo to be incorporated into the client’s account and report design

  • Company’s color scheme to be incorporated into the report design

Solution Design and System Configuration

Once the project has been kicked off, the next step is to obtain your company’s set of competencies and values, the candidate’s list and other relevant information for the system configuration on the platform.

After the competency mapping has been signed-off, the system configuration process begins. Our implementation configures the platform to meet the specific needs of your organization, including report branding, assessment tools selections and competency mapping.

Knowledge Transfer Workshop - Basic System Familiarisation

Once the system has been configured, the next step is knowledge transfer. This involves training the key stakeholders who will be using the platform, including recruiters, hiring managers, and HR staff. It is important to ensure that all users are comfortable with the platform and understand how to use its features effectively.

After your team is familiar with the system, your team can send out assessments to their candidates via the self-service function.

Basic Report Interpretation Workshop

Once the candidates have completed their assessments, Accendo can offer a report interpretation workshop for your recruiters, hiring managers, and HR staff. This workshop is designed to help your team better understand the results of the assessments, and how to interpret the assessment scores and use them in the selection process.

Finally, post-live support and maintenance is an ongoing process that involves monitoring the platform for issues and making necessary updates and improvements. Accendo has a team dedicated to your account to regularly evaluate the platform’s performance and gather feedback from users to ensure that it continues to meet the needs of the organization.

Overall, the timeline for implementing a new talent acquisition platform can vary depending on the specific needs of the organization. However, by following a structured process organizations can successfully implement a new platform that streamlines their recruitment process and improves their overall talent acquisition strategy.

The Knowledge Transfer Workshop (estimated 2 hour) is often conducted online for system administrators.

The objective of this workshop is to provide administrators in your organisation with comprehensive training on navigating the TalentPulse system. System administrators play an important role in managing and overseeing the platform, and this workshop aims to equip them with the necessary skills and knowledge to effectively navigate and utilise the system’s function confidently and independently.

Common objectives (may vary based on project objectives):

Navigating TalentPulse as an administrator:

For Assess Package (typically for recruitment):

  • How to access TalentPulse

  • How to reset password / unlock the account

  • Overview of TalentPulse and basic navigation

  • How to create/manage assessment project candidate management

  • Understand general setting

  • Dashboards

  • Assess control

  • Credit management

  • Release note (TalentPulse new updates)

Navigating TalentPulse as an administrator:

For Develop Package (typically for Succession Planning), the add-on includes:

  • How to prepare and update org data and talent profile

  • How to set bench strength and MCP

  • How to view the org chart and employee info

  • How to add successors or succeed to

  • How to set tagging

  • How to download the employee profile

Navigating TalentPulse as a candidate:

  • A common workflow for candidate’s experience

  • Log-in steps on TalentPulse as a first-time user or an existing user

  • Log-out steps on TalentPulse

  • Resetting Password (self-service function)

  • Navigating on the home page to complete assessments

  • How to start the assessment

  • How to monitor assessment progress and status

  • Assessment result validity period to minimise practice effect

  • Steps to download output report (available subject to employer’s permission)

At the end of the knowledge transfer workshop, you will receive materials on step-by-step instructions that could give you a more comprehensive understanding.


Adopting the C.A.R.E. model, the dedicated support team is ready to assist and address any inquiries or concerns that the system users or assessment candidates may have throughout your experience with our platform.

What is the type of support that is provided by Accendo?

  1. Service Request
    • A service request is a type of request that is raised by a user/client, which would need assistance in providing certain information based on an ad-hoc basis. It is often low risk, not specifically related to a degradation or system failure.

    • Examples:

      extracting assessments report or scores
      request for information, such as usage of tokens/credit

2. Technical Support/ IT Help

    • In the occasion when a system issue arises, the issue type would be labelled as IT help. A system issue is an unplanned event that disrupts the quality of a system and requires an emergency response.

    • Examples:

      Failure of configuration
      Bugs and missing features

How do I contact customer support?

Send an e-mail to [email protected]

When is the working hours?

Business days (except public holidays): 9 a.m. to 6 p.m.

Following Malaysia time-zone: GMT +8 hours

What is Accendo’s Support Flow?

From users’ perspective:

Step 1: Users create an account and the ticket via the service desk portal (recommended) or via e-mail

Step 2: Users receive an automated e-mail from Accendo Support which allows the tracking of ticket status

Step 3: Users receive an update or resolution from the Accendo Support

Step 4: Users receive an e-mail that the ticket is closed once the issue has been resolved

From Accendo’s side:

Step 1: Accendo receives the ticket created by the user and escalates the case

Step 2: Accendo assigns the issue to a person in charge and analysis the issue

Step 3: Accendo resolves the issue and verifies if the resolution is confirmed

Step 4: Accendo confirms that the case is being resolved and closes the case

Step 5: Accendo receives ratings from users on the support services provided



Acknowledgement Time


Business hours:

within 1 hour of receiving request


Next business day


Business hours:

within 1 hour of receiving request with a resolution time of 4 hours


The company is automatically notified if the system is down and will investigate and resolve the problem within 24 hours


TalentPulse has the capability to integrate with HRMS and LXP, allowing for a more efficient process and personalised learning journey based on employees’ competency and skills.

Integration with HRMS:

  1. One-way data flow from HRMS to TalentPulse (To automatically add shortlisted candidates for recruitment to TalentPulse)
  2. One-way data flow from TalentPulse to HRMS (To send candidates for recruitment who have been shortlisted back to HRMS along with scores)
  3. Two-way data flow from HRMS to TalentPulse**
  4. Pulls employee information determined by CUSTOMER from HRMS to TalentPulse
  5. Pulls organisational chart information determined by CUSTOMER from HRMS to TalentPulse 

Integration with LXP:

  1. Two-way data flow between LXP and TalentPulse
  2. Send employee’s competency and skills scores and gaps from TalentPulse to LXP to curate the learning journey
  3. Redirect employees from TalentPulse to LXP using single sign-on (SSO)
  4. LXP will push learning progress data and learning data (e.g. type of learning and quiz scores) back to TalentPulse to sync 

Each organisation has their own integration needs, hence, we recommend that you discuss your requirements with our team to gain a clearer understanding.

Security and Data Privacy

TalentPulse platform leverages AWS infrastructure and adheres to the GDPR (General Data Protection Regulation) and ISO 27001 standards:

Hosting Infrastructure

Hosted on Amazon Web Services (AWS)

TalentPulse platform is hosted on AWS (Amazon Web Services), a leading cloud infrastructure provider known for its robust security measures. AWS offers a wide range of security features, including data encryption, access controls, and network protection, which help ensure customer data’s confidentiality, integrity, and availability.

TalentPulse is hosted on


Compliance and Certifications

GDPR Compliance

The General Data Protection Regulation (GDPR) is a comprehensive data protection regulation in the European Union (EU). TalentPulse platform is designed to comply with GDPR requirements, protecting the personal data of individuals in accordance with the regulation’s principles. This includes obtaining proper consent, implementing data protection measures, and providing individuals with control over their data.

ISO 27001 Certified

ISO 27001 is an international standard for information security management systems. By obtaining ISO 27001 certification, TalentPulse demonstrates its commitment to implementing and maintaining a comprehensive set of controls and processes to manage information security risks effectively. This certification provides assurance to customers that their data is handled with the highest level of security and confidentiality.

Encryption and Access

Data Encryption

TalentPulse employs industry-standard encryption techniques to protect data both in transit and at rest. This ensures that sensitive information, such as user credentials and personal data, remains encrypted and unreadable to unauthorized parties, reducing the risk of data breaches.

Access Controls and User Permissions

TalentPulse implements strict access controls and user permissions management to limit access to sensitive data only to authorized personnel. User roles and permissions are assigned based on the principle of least privilege, ensuring that individuals can only access the data necessary for their roles and responsibilities.

Regular Security Audits and Assessments

Accendo conducts regular security audits and assessments to identify and address any vulnerabilities or potential risks. This proactive approach helps maintain a robust security posture and ensures ongoing protection of customer data.