Malaysian Government Agency Leverages Accendo for Leadership Succession Planning

About the Government Agency

Headquartered in Kuala Lumpur, the Malaysian Government Agency focuses on expediting the advancement of technology innovations from their conceptual phase to tangible outcomes. The agency facilitates networking, supports nascent concepts, and drives early-stage enterprises towards prosperous growth and expansion. Through offering state-of-the-art facilities, initiatives, collaborations, and assets, the agency endeavours to enhance the innovation landscape of the region and unleash the untapped possibilities of research and development.


The agency found itself facing a formidable challenge – to identify and develop suitable successors for 35 Mission Critical Positions from within the organisation. The success of the agency depended on making the right choices. In the past, succession planning had relied solely on managerial input, but the board recognised this approach to no longer be sufficient.
With expansion plans and shifting business priorities, the board insisted on a more dynamic and robust approach to the succession planning exercise.
Driven by a sense of urgency, the board recommended specialised solutions, consultants, and cutting-edge tools to enhance the process.


While the Board’s recommendation was well received, it would create additional pressures for the lean Talent Management team who had to ensure:

1. A game-changing, high-quality, robust solution that turns data into actionable insights

2. Rapid execution with minimal effort from the HR team
3. A compelling experience for the leadership team that earner their buy-in.

As such, the stakes were higher than ever before, and the team needed a partner that could deliver on all fronts. They were well aware of the traditional options out there – work with an assessment company or hire an HR consultant. But would they be able to address all the requirements?


After a careful selection process, the Agency selected Accendo as its preferred vendor for succession planning. The HR leaders made the decision based on the fact that, unlike other options, Accendo offered a digital platform for executing the succession planning exercise. They saw several advantages in this:

  1. First, the platform was integrated with high-quality assessment tools. With an additional advantage that the report would be based on the Agency’s branding and competency framework.
  2. Second, the whole exercise could be shortened by 50% as compared to other options. This also meant lower effort by the HR team.
  3. Third, the leadership team would experience a modern, digital platform unlike other options they may have tried in the past.

Accendo’s Solution Included

  • The use of highly acclaimed assessment tools from Hogan
    • Hogan Personality Inventory (HPI)
    • Hogan Development Survey (HDS)
    • Motives, Values, Preferences Inventory (MVPI)
    • Raven’s Advanced Progressive Matrices
  • A consolidated report with deep insights into each candidate’s strengths and development needs, contextualised to the agency’s competency model.
  • All delivered digitally using TalentPulse, Accendo’s Talent Intelligence Platform that enabled anytime anywhere access to all talent data.


  1. Met board objectives from a quality and timeline perspective
  2. High engagement from the leadership team
  3. Deep insights on each successor to enable robust decision making

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